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    FAQs

    FAQ:

    Where is my order? 

    Your order will arrive within 2 to 15 working days depending on the carrier you have chosen after it's been placed. 

    How can I track my order?

    You can track your order once it has been shipped through the following links:

    DHL: https://www.dhl.com/en/express/tracking.shtml

    Aramex: https://www.aramex.com/us/en/track/shipments 

    UPS: https://www.ups.com/track

    PTT: trackingmore.com

    Please note: Delivery times may vary. 

    What if an item is out of stock? 

    If an item you’re interested in is sold out, you can register to be notified when your size is back in stock. 

    Just select your desired size and a pop-up will appear where you can enter and submit your email address. 

    If the size is restocked within the next 3 months, we'll send you an email to let you know. This email does not reserve the item, so if you're still interested then its best to act quickly in case it sells out again. 

    Is it possible to order through the helpline? 

    Unfortunately, our customer care specialists are unable to accept any orders but they can assist you in adding your desired items to the cart and proceeding to checkout. 

    Can I modify my order after it has been placed? 

    Unfortunately, it’s not possible to make changes to your order after it's been finalized. 

    Once your order is placed, the delivery option, delivery address, payment method, and product sizes can't be changed. If you made a mistake or simply changed your mind, we recommend cancelling the order and placing a new one. 

    *If the 'cancel order' option is no longer available, it means your order has been processed in our warehouse and it's unfortunately too late to cancel it. 

    Authenticity of products 

    All products sold on our website are genuine. We only trade with reputable manufacturers who provide the highest quality of products. 

    We do not sell fake, counterfeit, or replica goods. 

    My parcel arrived damaged

    We’re sorry to hear this! and we hope that the items you ordered arrived intact and complete. 

    Please note that we cannot provide substitutes for damaged parcels.